Frequently Asked Questions

Where do you deliver?

We currently deliver within the United Arab Emirates.

When is delivery free?

Delivery is free on orders of AED 190 or more. Fees for lower-value orders are shown at checkout.

How can I contact support?

Email loreviaacc@gmail.com and include your order number when asking about an existing order.

Can I return or exchange an item?

Eligible requests must be submitted within 7 calendar days after delivery. Review the Returns and Exchanges Policy for conditions and exclusions.

How do assorted-colour products work?

Products marked as assorted colour are supplied in an available colour. The exact colour can vary according to stock.

Are product colours exact?

Colours can appear slightly different because of lighting and screen settings.