RETURN, EXCHANGE AND REFUND POLICY — Lorevia
Last updated: July 2026
We want you to be satisfied with your order. Returns and exchanges may be requested under the following conditions:
1. Request window
A return or exchange request must be submitted within 7 calendar days after delivery.
2. Item condition
The item must be:
• Unused and unworn.
• In its original condition.
• Returned with original packaging, tags, and accessories.
• Free from signs of use, odors, or damage caused by improper handling.
3. Non-returnable items for hygiene or personal-use reasons
We do not accept returns or exchanges for:
• Earrings after their protective packaging has been opened.
• Personal-care or beauty products after opening or use.
• Customized or altered items.
• Gift cards.
• Items clearly marked as final sale, unless defective or not as ordered.
4. Defective, damaged, or incorrect items
If an item arrives damaged, defective, or different from what was ordered, contact us within 48 hours of delivery and include:
• The order number.
• Clear photos of the item.
• Photos of the internal and external packaging.
After verification, Lorevia will cover the appropriate approved resolution, which may include replacement, refund, or another remedy depending on the circumstances and applicable consumer rights.
5. How to request a return
Email:
loreviaacc@gmail.com
Phone number : +971557439800
Include your order number, the reason for the request, and photos where relevant. Do not send an item back before receiving return instructions.
6. Return shipping
• For a change-of-mind or personal-preference return, the customer is responsible for return shipping.
• If the return is caused by a Lorevia error or a defective or incorrect item, Lorevia covers the approved return cost.
7. Inspection
Returned items are inspected after arrival. If an item does not meet the return conditions, the request may be declined and the item may be sent back at the customer's cost.
8. Refunds
After approval, the refund is issued to the original payment method. It may take 5 to 10 business days or longer to appear, depending on the bank or payment provider.
Original delivery fees are not refundable unless the return is caused by a defective or incorrect item or a Lorevia error.
9. Exchanges
Exchanges are subject to availability. If the requested item or option is unavailable, a refund or store credit may be offered as agreed.
10. Order cancellation
Cancellation can be requested before processing or shipment begins. Once processing has started or the order has been handed to the courier, cancellation might not be possible and the return conditions apply.
11. Statutory rights
This policy does not limit any mandatory consumer rights available under applicable UAE law.
